Maintenance Plans
Connection Protection
Eventually, through wear and tear, deterioration of inside wires can and will occur. Protect yourself and avoid unexpected, expensive repairs.
Currently, the minimum charge for non-covered wiring and/or equipment is $90 for the first hour, not including materials.
With Connection Protection, enjoy the benefit of not having to pay for a service call or the labor or material costs for repairs made. This includes damage caused by accidental cutting, pests, water and many other unforeseen events.
Plus, with FTC Connection Protection, not only are FTC Vision wires and jacks covered, but so are the lines for your FTC Phone, Security and High-Speed Internet services.
Monthly Charge
- $4.95 added monthly to your FTC bill
Security System Maintenance
Get the most out of your security system with a maintenance plan from FTC Security. The Security System Maintenance Plan provides coverage for parts and labor to perform remedial maintenance service on the System necessary to the System's operation.*
Monthly Charge
- $4.95 added monthly to your FTC Security bill
*Does not include battery replacement and trouble found to be caused by equipment or circumstances external to the System, such as negligent damage, vandalism, lightning, fire or similar cause.
Mobile Maintenance
The Mobile Maintenance Plan provides coverage for your mobile phone against damage or loss due to fire, theft, vandalism, liquids and physical damage. This plan protects the original equipment package purchased. The equipment included in this package is: handset, battery, charger and SIM card.
Plan Details
Maintenance Fee
- Non-Data Handsets / $50 per claim
- Smartphones/Data Devices** / $125 per claim
- Two claims allowed per calendar year
Monthly Charge
- $4.99 added monthly to your FTC Wireless bill
To Place a Claim
For Lost or Stolen Handsets, contact FTC Wireless immediately to suspend your service and protect yourself against unauthorized charges. Call 803-469-2525 or 1-800-671-0303 to report your loss. An FTC Customer Service Representative will be happy to help you.
For All Claims, come into any FTC location and a Customer Service Representative will complete a claim form, collect the Maintenance Fee and issue a new handset.*
Click here for the complete Maintenance Plan Coverage Summary.
*FTC Wireless will replace, or at the company's option, pay the full cost of repair or replacement for property that is damaged or destroyed, without deduction for depreciation, but with an appropriate deduction if the Maintenance fee provision applies. No payment will be made unless the property is actually repaired or replaced and the customer continues with an active account. ** Not available on Apple products.
