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Help & FAQ

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Vision

Vision

Basic

 

Will my Vision service be moved if I relocate?

Contact Customer Service at 888-218-5050 and we will be happy to assist you in moving your FTC Vision service to another location within our service area.


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Does Vision offer programming in Spanish?

Programming in Spanish is offered with Vision Xtra ($9.95 per month). The channels offered are ESPN Deportes, Discovery en Espanol, Discovery Familia, MUN2 East and Telemundo East. Contact Customer Service at 888-218-5050 to add Vision Xtra to your plan.


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Can I get my local channels like NBC, ABC, CBS and FOX if I subscribe to Vision service?

Yes, all of your local channels are included in FTC Vision service. You can watch these and other great channels in high-definition for an additional $6.95 per month. Contact Customer Service at
888-218-5050 to add HD Access to your account today.


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Should I disconnect my current service before my Vision service is installed?

No, the FTC Customer Service Representative will let you know the process of installation.


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Can I get Vision service if I rent a house?

Yes, we can use wireless to connect the Set-top Boxes if the landlord does not allow us to run wiring.


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Can I use my existing satellite equipment if I switch to Vision service?

Your existing satellite Set-top Box is not compatible with FTC Vision. The coax in the home may be utilized, if this wiring meets our standards.


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How far in advance can I order movies, Pay-Per-View and events?

Movies can generally be ordered within a day of their airings. Events may be ordered up to 12 days in advance. Please check the guide for ordering and additional information. Click here to view more information about Pay-Per-View.


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Do I need to be at home when Vision is installed?

Yes, we want you to have the best experience with FTC Vision, so we recommend someone be at home while installing Vision so we can answer questions and give basic start-up directions.


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How can I restart FTC Vision service if I had it previously?

Contact Customer Service at 888-218-5050 to reactivate your account and update your billing information.


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I want more programming options, including premium channels. Can I order a different package now?

You can add any package to your current plan at any time by contacting Customer Service at
888-218-5050. Your charges will be on the following month’s bill. Click here for current rates and packages.


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What is video input?

HDMI is the interface of choice for most new HD Audio/Visual (A/V) devices. Not only does it provide outstanding audio and video performance, but it also supports High-Bandwidth Digital Content Protection (HDCP), a technology built into consumer electronic equipment that prevents illicit duplication of copyrighted material. For full information about the video input components, such as optical and S-Video, watch the video below.


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What is the difference between TV resolution and broadcast?

The resolution of a television controls the detail and sharpness of the picture that you see. Resolution is written out numerically with an "i" or "p." The number in a resolution pertains to the lines of resolution, and the "i" and "p" stand for interlaced and progressive scan, the latter being the sharpest. For full details of the difference between TV resolution and broadcast, watch the video below.


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What programming does FTC Vision offer?

FTC Vision offers more than 200 digital channels, including local, sports, movie, digital audio music channels and much more. Plus, our very own channel, FTC Now, is dedicated to featuring people, businesses, sports and events from our local area.

FTC Vision offers a variety of premium programming, including:

  • Vision Xtra includes 37 additional educational, movies, sports, news and children’s programming.
  • Premium Pass includes the latest movies and events on HBO, Cinemax, Showtime, Starz, and Encore.
  • Pay-Per-View featurs a range of entertainment, including wrestling, mixed-martial arts, concerts and more. Plus, sports packages like ESPN GamePlan and ESPN FULL COURT offer you maximum college football and basketball coverage. 
  • Video On Demand includes thousands of new releases, old favorites, kids' shows, music and more available when you want. For the best quality and resolution, add HD (High-Definition) Access to your service for an additional $6.95 per month. For details on pricing of rates and packages,
    click here    . 


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What is FTC Vision?

FTC Vision is FTC's state-of-the-art digital TV service that provides you with astounding picture quality and sound, giving you the best in home entertainment. With FTC Vision, you will find a variety of features that make your TV viewing experience better than ever before. For more information on everything FTC Vision has to offer, check out ftcvision.com.


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Billing and Accounting

 

Who do I call if I have billing questions?

For billing questions, contact Customer Service at 888-218-5050.


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Who do I call if I have technical questions?

For technical questions, contact Customer Service at 888-218-5050.


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How can I get more information regarding billing?

If you need more information regarding charges on your bill or have any questions concerning your bill, contact Customer Service at 888-218-5050. To view or pay your bill online, click “Account Management” along the top navigation bar of this site. Once in the Account Management portal, click on “Pay Your Bill."


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How do I check the status of my order?

To check the status of your order, contact Customer Service at 888-218-5050.


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What adjustments show on my bill?

Adjustments are normally shown on the following month’s bill.


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Will my Vision charges appear on my FTC bill?

Yes, it will appear on your bill under Vision.


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Who can I talk to about why I was reported to a credit bureau?

Contact Customer Service at 888-218-5050.


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How can I find out my account balance?

Contact Customer Service at 888-218-5050 or click “Account Management” along the top navigation bar of this site. Once in the Account Management portal, click on “Pay Your Bill."


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How can I verify Pay-Per-View purchases?

Contact Customer Service at 888-218-5050 48 hours after the event to confirm billing. Prior to the event, the TV guide data will indicate that you have pre-ordered the event.


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How will I be billed for VOD rentals?

On your FTC Vision bill, each of your Video On Demand rentals will be listed individually by title with associated rental cost. You will see them listed under usage charges on your bill.


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Change or Cancel Service

 

How do I disconnect my Vision service?

If for some reason you wish to disconnect your Vision service, contact Customer Service at
888-218-5050. We want to give our customers the opportunity to provide feedback and make the process convenient. We do not offer cancellations of service online.


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Who do I contact to change my Vision installation date if I’ve already placed my order?

We want to make the installation process convenient to your schedule. If you need to change your installation date, contact Customer Service at 888-218-5050.


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Who can I contact with questions regarding my Vision order?

For questions concerning Vision orders, contact Customer Service at 888-218-5050.


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Channel Surfing

 

Is there an easy way to browse the channels?

Yes, the simple and straightforward five-button navigation on the remote control allows you to seamlessly browse the comprehensive menu and information-rich program guide. To learn more about the browsing capabilities of FTC Vision, watch the video below.


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I’m not sure what channel my favorite TV show comes on. Is there a way to search by title?

Yes, using your FTC Vision search and navigation functions, you can quickly and easily find all your favorites. Start by pressing the MENU button on your remote control, then find the tab for live TV. Use your down arrow button to select search and press OK. To search for a program by title, select Options at the bottom of the on-screen keyboard. Press OK and then select Titles on the drop-down menu. Use your arrow keys to navigate through the keyboard and OK to select a letter. To enter a number, highlight the 123 button on the screen and press OK. This replaces the alphabet with a number pad. Select the number with the arrow keys on your remote control and press OK to enter it. To switch back to the alphabetic keyboard, highlight ABC and press OK. As soon as you start your entry, the search begins and events are displayed. The more information you enter, the more specific the search becomes. You can search on any word in the title and results are displayed in alphabetical order. For complete instructions on how to use the search functionality watch the video below.


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Is there an easy way to flip back and forth between two channels?

Just press the LAST button while watching the full screen TV and it will return to the previous channel you were watching. Watch the video below for other shortcuts to changing channels.


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How do I navigate the program guide?

To view the program guide, press the GUIDE button on your remote control. Your current show will stay on in the background. To move through the channel selections on the program guide menu at a time, use the up and down buttons. Or you can use the channel page up and down buttons to scroll through the guide one page at a time. From the guide, you can browse, view and even record programs. For detailed instructions on how to use the program guide, watch the video below.


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Customize FTC Vision

 

What does the B Button do?

The B Button, the square green button located in the middle of the remote control, is a shortcut to setting up your favorite channels list. Once you have set up your favorites channel list, the B Button is used as a shortcut to access that list. Watch the video below for complete instructions on how to use the B Button to set up and access your favorite channels list.


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Can I block certain channels on my receiver?

Yes, you can block channels, live shows, recorded programs and video. You can even set limits on who can order and watch On Demand videos. The parental locking feature makes it easy to restrict access to specific channels or types of programming, and even allows the flexibility of temporary unlocking. For full information on how to use the parental controls, please see the video below.


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How do I change the view to wide-screen?

To set your viewing preference, start from the main menu then navigate by using your right arrow button to Settings. Select Television and press OK. Next, select Screen Aspect Ratio and High-Definition and press OK. You can then choose between the standard or wide-screen modes by highlighting the preferred selection and pressing OK. For more information on changing the aspect ratio of your television, watch the video below.


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How do I change the layout of the guide?

You can choose how you would like to see the programs organized on the program guide. To set your preference, start from the main menu, then navigate by using your right arrow button to Settings. Select Television and press OK. Next, select Guide Style and press OK. You can then choose between grid guide or channel lineup. To view the instructions, watch the video below.


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How do I view closed captions?

To view closed captions, press Menu and use your right arrow button to select Settings. Scroll down to Television and to Closed Captioning. From this screen, you can turn on and off closed captioning. Select Done and press OK. To view the instructions, watch the video below.


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How do I hide certain channels?

From the main menu, navigate using your right arrow button to Settings, then select Television and press OK. Select Customize Channel Guide and press OK again. From this screen, you can check or uncheck the channels you want to hide by using the OK button. When finished, select Save and press OK. To view the instructions, watch the video below.


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How do I create a favorite channels list?

To set up or modify your favorite channels list, from the main menu use your down arrow button to select Favorites, then press OK. If you have not set up your favorites, a setting screen appears. From here, select Set Up Favorite Channels list and press OK. This screen has a check box next to each channel available to you. Channels that are in your favorites list have a check mark in the box. Channels that are not in your favorite channels list have an unchecked box. Use the up and down arrow buttons to scroll through the list and then press the OK button to check or uncheck the boxes. To show only the checked boxes, that is, channels in your favorite channels list, select View Checked and then press the OK button. To view the instructions on how to set up or modify your favorite channels, watch the video below.


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DVR

 

What is Whole-Home DVR?

Whole-Home DVR puts you in total control, allowing you to watch what you want, when you want, where you want. You can record a program on one primary DVR Set-top Box and play back on any FTC Vision Set-top Box in your home. You can pause, rewind, and fast-forward the same program independently, so there is no need to remember which DVR has the content you want to watch. For complete details on FTC Whole-Home DVR, watch the video below.


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What is the difference between DVR and Whole-Home DVR?

Your DVR allows you the freedom to watch what you want, when you want. You can record and save your favorite programs, and pause and rewind live TV. 

Your Whole-Home DVR is similar to DVR, with one additional feature: you can watch what you want, where you want. With Whole-Home DVR you can record your program on a single DVR and watch it from any FTC Vision-supported TV in your home. And you can watch the same program in multiple rooms simultaneously, yet control the fast-forwarding, pausing, etc. independently. Watch the video below about Whole-Home DVR for more details. 


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Can I get information about the Vision DVR?

FTC's digital video recorder (DVR) allows you to watch what you want, when you want. You can record and save your favorite programs, as well as pause and rewind live TV. For more information or to order a Vision DVR, call 888-218-5050. For general information on features of Vision DVR, watch the video below.


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How many hours can I record on my DVR?

With FTC DVR, you can store more than 250 hours of recorded standard definition content or more than 100 hours of high-definition content. For more information on the capablities of recording on you FTC DVR, watch the video below.


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How do I delete or cancel a recording?

To delete a program from your DVR Set-top Box, press Recorded TV on your remote control or select Recorded TV from the main menu then select Browse Recordings. Navigate using your Arrow buttons to titles or by date, then move through your list until the program you want to delete is highlighted and press OK. Navigate to erase using the Down Arrow on your remote and press OK. You will be asked to confirm your selection. Once you have deleted a program, it will be removed from your list and will no longer be available for viewing. 

Or if you no longer want to record a certain program, you can use the program guide or the recorded TV screen to cancel. To delete a scheduled recording from the guide or to cancel a recording press, Record until no dots appear for the program.

To view these instructions and for more information on deleting or canceling a recording, watch the video below.


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How do I watch a program I recorded on my DVR?

Press the Recorded TV button on your remote control to access the Recorded TV screen or highlight Recorded TV from the main menu, then select Browse Recordings and press OK. You’ll see a list of recordings sorted by date with the most recently recorded at the top. You can also view the list of recordings by title using the Right Arrow button on your remote. To view a program, use your Arrow buttons to navigate to the recorded program you want to watch and press OK. A program info screen appears. Select Play then press OK again to watch the program. For more information and to view instructions on navigating and playing a recorded program, watch the video below.


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How do I record a program series?

If you’re scheduling the recording from the program guide on your DVR Set-top Box, press the Record button twice on your remote control. A series of red dots on the highlighted channel will indicate that all of the programs in this series that play on this channel at this time will be recorded. Press OK to return to live TV.

If you are scheduling a recording from the program info screen, simply move the cursor using your Arrow keys to highlight Record Series and press OK.

To view the instructions on how to record a program series, watch the video below.


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How do I schedule a recording for a TV show coming up next week?

There are several ways to schedule a recording.

One option is to schedule the recording directly from the program guide. Just choose the program in the guide and press the Record button on your remote control. A red dot will indicate that the program has been scheduled to be recorded. Press the Record button a second time to record the entire series shown on that channel, at that time. Press the Record button a third time to cancel the recording.

You can also schedule a recording on the program info page. From the guide, or from a list of search results, press the Info button. Use your Arrow keys to select the option you want, either one episode or the series, and press OK. If you think the program may run longer than the scheduled end time, such as with a sporting event, press your Info button to go to the program info screen. Press Record Program or Episode. You can use your Arrow keys to step forward or backward through the available padding times. Press OK when you have selected the amount of time you would like to add. Then select Record and press OK.

You can also set a day and time to record a program from the recorded TV screen. Press the Recorded TV button and then navigate using the Arrow keys to Add Recording. Select Create a Manual Recording and press OK. You can then schedule a recording by entering the setting information manually using your remote control.

Watch the video below for further instructions on how to record a TV program.


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How do I record a television program?

From your DVR Set-top Box, to record what you’re watching, simply press the Record button on your remote control. When the recording starts you will see a red LED on your TV Set-top Box light up and a message on your screen. To stop the recording, press the Stop button. The recording will end automatically when the program ends.

If you are not in your home and have access to a computer, you can set to record a program remotely by clicking here.

For more information on recording television programs, watch the video below.


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Can I use my smartphone to find programs and schedule to record programs on my DVR?

One of the great features of FTC Vision is you don’t have to be at home to control your DVR. With Web remote access to DVR, you can schedule recordings from your smartphone. To use Web remote access to your DVR, go to ftcvision.com and click on the FTC TV Web Access icon. You will be prompted to enter a username and password. From there, the FTC Vision TV guide will automatically display and you can browse channels, view scheduled programs, and set shows that you want to record. For more details on web remote access, please view the video below. 

Droid Users: At this time, only the Chrome and Firefox mini browers for the Droid operating system are compatible with the Web remote access to DVR. 


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My Equipment

 

Where will the equipment be installed?

The installer will work with you to suggest and select a suitable location for the equipment to be installed. The equipment must have adequate ventilation and proper access to power outlets. The installer will make every effort to accommodate your requests for locating the new pieces of equipment.


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How does the equipment work?

When you become an FTC Vision subscriber, you receive a complete system of equipment designed to work seamlessly and give you endless hours of entertainment. Watch the video below for an overview of your FTC equipment and hardware to help you recognize and understand some of their main components and functions.


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Rebates, Promotions, Offers

 

What promotions do you offer for Digital TV?

Check out our promotions page for all of our current promotions or contact Customer Service at
888-218-5050.


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How soon will I receive my FTC Rewards discount?

Your FTC Rewards discount will be listed on the following month’s bill after Reward eligibility is reached.


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Remote Control

 

What does the B Button do?

The B Button, the square green button located in the middle of the remote control, is a shortcut to setting up your favorite channels list. Once you have set up your favorites channel list, the B Button is used as a shortcut to access that list. Watch the video below for complete instructions on how to use the B Button to set up and access your favorite channels list.


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How do I navigate my remote control?

There are basic and special features of your remote control that allow you to navigate your system seamlessly. Watch the video to learn everything from how launch the browse panel to one touch recording with your DVR. 


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How do I order a new remote control?

A complimentary remote will come with your Set-top Box. Should your remote be lost or damaged and you need to purchase a remote, stop by any of our seven convenient business offices. For more details contact Customer Service at 888-218-5050. 
 


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How do I toggle between the Cisco and Motorola Set-top Box configuration for the NOVA?

 

For this model use the following two sequences to toggle between the Cisco and Motorola Set-top Box configuration:

Motorola:  Press and hold in SETUP + A until the Green light under Set-top Box flashes twice and release both keys.

Cisco:  Press and hold in SETUP + C until the Green light under Set-top Box flashes twice and release both keys.


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How do I toggle between the Cisco and Motorola Set-top Box configuration for the Eclypse?

For this model use the following two sequences to toggle between the Cisco and Motorola Set-top Box configuration:

Motorola:  Press and hold in SETUP + A until the Green light under Set-top Box flashes twice and release both keys.

Cisco:  Press and hold in SETUP + B until the Green light under Set-top Box flashes twice and release both keys.


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Remote Control Guides

 

RF2IRKIT Remote Control Guide

Click the link below to view the RF2IRKIT Remote Control Guide.

Click here to download PDF

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Easy Find Remote Control Guide

Click on the link below to view the Easy Find Remote Control Guide.

Click here to download PDF

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Click5 Remote Control Guide

Click the link below to view the Clickr5 Remote Control Guide.

Click here to download PDF

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The Nova Remote Control Guide

Click the link below to view the Nova Remote Control Guide.

Click here to download PDF

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The Eclypse Remote Control Guide

Click the link below to view the Eclypse Remote Control Guide.

Click here to download PDF

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MXv3 Remote Control Guide

Click the link below to view the MXv3 Remote Control Guide.

Click here to download PDF

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Troubleshooting & Repair

 

Where can I find help for my FTC Vision service?

If you cannot find the answer to your questions online or through the Help Videos available on VOD, please call 611 from any working FTC phone or contact Customer Service at 888-218-5050.


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Video On Demand

 

How do I order a Video On Demand program?

FTC Video On Demand Programming is easy to find and order.

First, launch the FTC Video On Demand library from the main menu by selecting Video On Demand. Then press OK to browse a list of videos or simply press the Video On Demand button and follow the same process. Use your Left and Right Arrow buttons on the remote control to navigate through the categories and your Up and Down Arrow buttons to move through the lists until you find the program you want to purchase.

When you highlight the program you want to purchase, press OK and a program information screen will be displayed showing the title, price, rental period, and detailed information about the program. To purchase the program, select Rent and OK. You will see a message asking you to confirm your purchase. Press OK to confirm. If the program is free to view, select and press OK to begin viewing.

To view the instructions on how to order a Video On Demand program, watch the video below.


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How do I search through all the Video On Demand programs available?

It’s easy to find and rent On Demand movies, TV shows and more that are available to you whenever you choose and without ever having to leave your couch. Rental costs are listed by the title and many of them are free. The video below will walk you through the variety of free, rental, and Pay-Per-View programs that are available from Video On Demand (VOD) and how to find them.

You can visit your FTC Video On Demand library at any time by selecting Video On Demand from your program menu or by pressing the Video On Demand button on your remote control. Then press OK to browse the list of available videos. The VOD categories are shown along the horizontal menu. Use the Right/Left Arrows to choose between current rentals and other categories and press OK.


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What is Video On Demand?

FTC Vision gives you television on your schedule. The video below gives you an overview of all the great things FTC Video On Demand offers, including thousands of the latest box office releases, sports and special events, and a robust selection of your favorite movies. The Video On Demand library includes a variety of programming, including new releases and old favorites. Enjoy kids’ shows, music and even some movies for free.

You can also check out upcoming releases in the Digital TV section of our website under VOD.


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