Frequently Asked Questions: Basic
Topics
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I find out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- TV
- Fiber to the Home
- Internet
- Security
- Troubleshooting & Repairs
- Voice
- Wireless
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
Contact Customer Service at 888-218-5050 and we will be happy to assist you in moving your FTC TV service to another location within our service area.
Programming in Spanish is offered with Xtra ($11.95 per month). The channels offered are ESPN Deportes, Discovery en Espanol, Discovery Familia, TBN Enlace, MTV Tr3s, NBC Universo, Telemundo, FOX Deportes, History En Espanol. Contact Customer Service at 888-218-5050 to add Xtra to your plan.
Yes, all of your local channels are included in FTC TV service. You can watch these and other great channels in high-definition for an additional $7.95 per month. Contact Customer Service at 888-218-5050 to add HD Access to your account today.
No, the FTC Customer Service Representative will let you know the process of installation.
Yes, we can use wireless to connect the Set-top boxes if the landlord does not allow us to run wiring.
Your existing satellite Set-top box is not compatible with FTC TV. The coax in the home may be utilized, if this wiring meets our standards.
VOD movies can generally be ordered within a day of their airings. Click here to view available VOD offerings.
Events may be ordered up to 12 days in advance. Click here to view upcoming Pay-Per-View events.
You can also check the guide for ordering and additional information.
Yes, we want you to have the best experience with FTC TV, so we recommend someone be at home while installing TV so we can answer questions and give basic start-up directions.
Contact Customer Service at 888-218-5050 to reactivate your account and update your billing information.
HDMI is the interface of choice for most new HD Audio/Visual (A/V) devices. Not only does it provide outstanding audio and video performance, but it also supports High-Bandwidth Digital Content Protection (HDCP), a technology built into consumer electronic equipment that prevents illicit duplication of copyrighted material.
The resolution of a television controls the detail and sharpness of the picture that you see. Resolution is written out numerically with an “i” or “p.” The number in a resolution pertains to the lines of resolution, and the “i” and “p” stand for interlaced and progressive scan, with progressive scan being the sharpest.
FTC TV is FTC’s state-of-the-art digital TV service that provides you with astounding picture quality and sound, giving you the best in home entertainment. With FTC TV, you will find a variety of features that make your TV viewing experience better than ever before. For more information on everything FTC TV click here.
FTC TV offers more than 250+ digital channels, including local, sports, movie, digital audio music channels and much more. Plus, our very own channel, FTC Now, is dedicated to featuring people, businesses, sports and events from our local area.
FTC TV offers a variety of premium programming, including:
- Xtra includes 60+ additional educational, movies, sports, news, religion and children’s programming.
- Premium Pass includes the latest movies and events on HBO, Cinemax, Showtime, Starz, and Encore.
- Pay-Per-View features a range of entertainment, including wrestling, mixed-martial arts, concerts and more.
- Video On Demand includes thousands of new releases, old favorites, kids’ shows, music and more available when you want.
- For the best quality and resolution, add HD (High-Definition) Access to your service for an additional $7.95 per month. For details on pricing of rates and packages, click here.
