Frequently Asked Questions: Performing a System Test
Topics
- Billing & Accounting
- What options are available to pay my bill?
- How can I get more information regarding billing?
- When do adjustments show on my bill?
- Whom do I call if I have billing questions?
- Why haven’t I received the refund I requested?
- What should I do if I have problems with my consolidated account statement?
- Whom can I talk to about why I was reported to a credit bureau?
- How can I find out my account balance?
- How can I verify Pay-Per-View purchases?
- How will I be billed for VOD rentals?
- Capital Credit
- Connection Protection
- TV
- Fiber to the Home
- Internet
- Security
- Troubleshooting & Repairs
- Voice
- Wireless
- How do I see if I am eligible for a phone upgrade?
- What kind of loss or damage is covered under the Mobile Maintenance Program?
- What wireless service options do I have if I am going on a cruise?
- What tips can you offer for wireless data management?
- What tips can you give for traveling abroad?
- What reset options are available for my phone?
- What is the difference between a basic phone and a smart phone?
- What is Memory Management?
- Mobile Share
- How do I use the Find My iPhone feature?
- How do I backup my wireless device?
- How do I access Gmail on my mobile device?
- How can I protect my mobile device?
In order to properly test a glass break detector a special piece of test equipment is required. To have a technician come out and test for you, please contact Customer Service at 888-218-5050, charges may apply.
Your alarm should be tested once each month. Be sure to test each zone.
An FTC Security system test is easy to perform and only takes minutes to complete. Below you’ll find step-by-step instructions for the Honeywell, Napco, DSC, and Alula brand FTC Security systems. Your type will be identified on the front of the keypad.
For a Honeywell brand FTC Security system, please follow these instructions.
I. Central Station Communication Test
a. Notify the Monitoring Station at 800-438-4171 of the impending test.
1. You will need to provide the name on the account, the account number, and the account password.
b. Secure all zones – the green READY status light will illuminate on your keypad.
c. Enter your User Code, press the Away button, then press 0/NO DELAY to arm the system.
d. Wait 30 seconds – open a door to violate your system.
e. The system will go into alarm mode. Allow the siren or bell to sound for 40 seconds. After 40 seconds, the system will notify the monitoring service.
f. Enter your USER CODE followed by OFF (TWICE) to silence the alarm. Wait 2 minutes.
g. Call the monitoring service and ask them for the results of the test. If the test signal was received at the monitoring service go to h. If the signal was not received repeat steps b though g ensuring that the system stays in alarm for a minimum of 40 seconds. If the signal is still not received as confirmed by the monitoring service, report the results to FTC Security at 888-218-5050 for maintenance.
h. Have the monitoring station remove the system from test.
For a Napco Gemini brand FTC Security system, please follow these instructions:
II. Central Station Communication Test
a. Notify the Monitoring Station at 800-438-4171 of the impending test.
1. You will need to provide the name on the account, the account number, and the account password.
b. Secure all zones – the green READY status light will illuminate on your keypad.
c. Enter your USER CODE followed by ON to arm the system.
d. Wait 30 seconds – open a door to violate your system.
e. The system will go into alarm mode. Allow the siren or bell to sound for 40 seconds. After 40 seconds, the system will notify the monitoring service.
f. Enter your USER CODE to silence the alarm. Wait 2 minutes.
g. Call the monitoring service and ask them for the results of the test. If the test signal was received at the monitoring station go to h. If the signal was not received repeat steps b though g ensuring that the system stays in alarm for a minimum of 40 seconds. If the signal is still not received as confirmed by the Monitoring Station report the results to FTC Security at 888-218-5050 for maintenance.
h. Have the monitoring station remove the system from test.
For a DSC brand FTC Security system, please follow these instructions:
III. Central Station Communication Test
a. Notify the Monitoring Station at 800-438-4171 of the impending test.
1. You will need to provide the name on the account, the account number, and the account password.
b. Secure all zones – the green READY status light will illuminate on your keypad.
c. Enter your USER CODE, press the AWAY button, allow the system to completely arm. Green check will go away and the red lock light will come on. At that point, system is completely armed.
d. Wait 30 seconds – open a door to violate your system.
e. The system will go into alarm mode. Allow the siren or bell to sound for 40 seconds. After 40 seconds, the system will notify the monitoring service.
f. Enter your USER CODE to silence the alarm. Wait 2 minutes.
g. Call the monitoring service and ask them for the results of the test. If the test signal was received at the monitoring station go to h. If the signal was not received repeat steps b though g ensuring that the system stays in alarm for a minimum of 40 seconds. If the signal is still not received as confirmed by the Monitoring Station report the results to FTC Security at 888-218-5050 for maintenance.
h. Have the monitoring station remove the system from test.
For an Alula brand FTC Security system, please follow these instructions:
IV. Central Station Communication Test
a. Notify the Monitoring Station at 800-438-4171 of the impending test.
1. You will need to provide the name on the account, the account number, and the account password.
b. Secure all zones – the screen should have Ready to Arm.
c. Press the AWAY button, allow the system to completely arm.
d. Wait 30 seconds – open a door to violate your system.
e. The system will go into alarm mode. Allow the siren or bell to sound for 40 seconds. After 40 seconds, the system will notify the monitoring service.
f. Enter your USER CODE to silence the alarm. Wait 2 minutes.
g. Call the monitoring service and ask them for the results of the test. If the test signal was received at the monitoring station go to h. If the signal was not received repeat steps b though g ensuring that the system stays in alarm for a minimum of 40 seconds. If the signal is still not received as confirmed by the Monitoring Station report the results to FTC Security at 888-218-5050 for maintenance.
h. Have the monitoring station remove the system from test.
If you have any questions about performing these routine system tests, please call FTC Security at 1-888-218-5050 or stop by the local FTC store in your area.
